After-sale Service
● Keenovus offer different time warranty based ib different goods,any products from us with quality issue(exclude human factors) can get repaired or replacement from us during this period.All the quality issue terminals should take picture and be reported
● For the product maintenance,Keenovus will send the video for your reference.If necessary,Keenovus will send technical staff to train client's repairer if the cooperation is long term and with bulk quantities
● Keenovus will provide technical support for the whole product life.
● In case clients would like to extend warranty period in their market,we can support it.We will charge more unit price according to the exact extending time and models
Our Support
Technical Consultation Support:
Keenovus provides customers with professional technical, application,customization and price consultation (via Email, Phone, WhatsApp，Skype, etc.). Quickly respond to any questions that customers concern about.
Inspection Reception Support
We sincerely welcome customers to visit our company at any time. We provide customers with any convenient conditions such as catering and transportation.
Marketing Support:
Marketing Material Support: We provide clients with a wide range of marketing materials, such as technical documents and product demonstration videos, to assist them in effectively showcasing and promoting touch products, capturing the attention of potential customers.
Customized Support for Clients:
We are dedicated to providing personalized solutions and support to our clients. Our professional team collaborates closely with clients to understand their specific needs and provide customized touch product solutions based on their business models and market positioning.
Market Research and Analysis:
We offer market research and analysis services to help clients understand the demands and trends of their target market, enabling them to develop more effective marketing strategies and product positioning.
Training and Technical Support:
We periodically visit clients to provide training and technical support, ensuring that they understand the functionality, usage, and troubleshooting of our products. During non-visiting periods, our expert technical team can provide remote online training and timely technical support to clients in need, addressing any issues they may encounter during product usage.